On May 9, 2026, at Novotel Nha Trang Hotel, the Vietnam Executive Housekeepers Association (VEHA) – Khanh Hoa Chapter, in collaboration with A&J Textile Vietnam, organized a professional seminar titled “Management, Usage and Care of Linen, Towels and Down Products in Hotels and Resorts.” The event attracted more than 50 VEHA members from Khanh Hoa and neighboring provinces, creating a practical professional forum closely connected to the daily operational challenges of the Housekeeping department.

 

The seminar was organized with the aim of updating professional knowledge, sharing practical experience, and enhancing operational management capabilities for Housekeeping teams in hotels and resorts. It was also a meaningful activity that helped strengthen the connection within the Housekeeping community in the Central and South-Central regions of Vietnam.

 

Delivering the opening remarks, Mr. Nguyen Bao Truong – Chairman of the VEHA Khanh Hoa Chapter warmly welcomed all members, guests and representatives of supporting partners. He emphasized the important role of linen, towel and down product management in hotel operations. These elements not only directly affect guest experience, sleep quality, guests’ perception of cleanliness, comfort and service standards, but are also closely linked to operating costs and overall business efficiency.

 

 

Mr. Nguyen Bao Truong – Chairman of VEHA Khanh Hoa Chapter, delivered the opening remarks

 

During the professional session, Ms. Jenny Ha – CEO of A&J Textile Vietnam shared insights on “Key Principles in Selecting Hotel Linen.” Her presentation helped members better understand fabric technical specifications, the value of guest experience, and how to select suitable products for different hotel and resort segments.

 

 

Ms. Jenny Ha – CEO of A&J Textile Vietnam, shared key principles in selecting hotel linen

 

Mr. Tran Duc – Vice Chairman of VEHA, Executive Housekeeper at JW Marriott Hotel & Suites Saigon, delivered a presentation on “Effective Maintenance of Duvets, Bed Linen, Pillows, Towels and Down Products.”

 

His session focused on the characteristics of down products, proper usage principles in hotel operations, and solutions for handling common issues such as moisture, odors, stains, flattening and feather leakage. He also shared practical methods to extend asset lifespan and reduce loss in real hotel operations. The content closely followed the seminar’s core objective: proper use, proper maintenance and proper management in order to enhance service quality while optimizing operational costs.

 

 

Mr. Tran Duc shared effective maintenance methods for duvets, bed linen, pillows, towels and down products

 

In the continue session, Ms. Tran Thanh Binh – VEHA Executive Committee Member, Executive Housekeeper at Vinpearl Nha Trang Bay, presented the topic “Inventory and PAR Stock in Linen Management.” Her presentation helped members gain a clearer understanding of inventory procedures and how to establish proper PAR Stock levels, enabling the Housekeeping department to operate continuously and efficiently without disruption caused by linen shortages. Topics such as inventory principles, post-inventory analysis, PAR level establishment and budgeting for linen replenishment received strong interest from the participating members.

 

 

Ms. Tran Thanh Binh shared insights on Inventory and PAR Stock in linen management

 

The seminar atmosphere was lively and interactive, especially during the Q&A session, where members exchanged practical operational experiences such as controlling linen loss, selecting suitable materials, handling damaged items, managing laundry handover and return processes, and persuading owners and management teams to approve linen replenishment budgets in accordance with professional standards.

 

 

Delegates actively shared practical experience during the seminar

 

Through this program, VEHA Khanh Hoa continued to affirm its role as a professional bridge connecting members, experts and suppliers. The seminar contributed to improving the quality of Housekeeping human resources while promoting higher standards of professional, efficient and sustainable operations in hotels and resorts in Khanh Hoa and neighboring areas.

 

 

Delegates experienced A&J Textile products at the event

 

VEHA Khanh Hoa would like to sincerely thank A&J Textile Vietnam, the speakers, guests and all participating members for their enthusiastic attendance, practical experience sharing, and valuable contribution to the success of the program.

 

Below are some photos from the event.